Patient Experience & Community Coordinator

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STATUS: Part-time employee (W2)

COMPENSATION: $14-15 (with opportunity for raise as you own the position)

COMMITMENT:  20-25 hours/week (this could be flexible)

LOCATION: Lubbock, TX

ANTICIPATED START DATE:

ASAP

Interview process

  • Phone interview with Dr. Niraj Patel

  • In-person interview with Dr. Allana Patel or Dr. Niraj Patel

  • Working interview to experience our office dynamic and determine if we are a good fit for each other

ABOUT THE ROLE

This role serves as the heartbeat of our office—managing front desk operations while creating an exceptional, welcoming experience for every patient who walks through our doors.

You will be the first point of contact, helping ensure our schedule runs efficiently and our patients feel known, cared for, and supported.

In addition, you’ll help build our online and in-office community presence through social media content and occasional events, strengthening relationships with patients and families.

Key Responsibilities

Patient Experience

  • Greet and interact with patients in a warm, professional, and welcoming manner

  • Deliver office tours for new patients

  • Communicate office policies clearly and confidently

  • Provide above-and-beyond customer service and patient education

  • Foster connection with patients and families to build long-term relationships

  • Promote Wisdom & Truth Wellness and encourage referrals

Social Media & Community Engagement

  • Create and manage social media content (posts, stories, basic engagement)

  • Capture in-office moments that reflect our culture and care

  • Help cultivate a strong sense of community both online and in person

  • Assist in coordinating occasional events, workshops, or meetups

Scheduling & Front Desk Operations

  • Schedule and manage appointments for three practitioners

  • Check patients in/out and manage payments or packages

  • Monitor and optimize the schedule:

    • 4 weeks out

    • 1 week out

    • Day-of adjustments

  • Fill cancellations and maintain balance between new and existing patients

  • Communicate schedule changes, closures, or updates to patients

REQUIREMENTS

Skills

  • General computer skills (typing, navigating a computer, email, etc.)

  • Ability to solve problems as they arise

  • Quick learner and enjoy a fast-paced environment

  • Excellent verbal and written communication skills

  • Excellent interpersonal skills

  • Extremely detail-oriented

  • Organizational and time management skills

Experience

  • Previous customer service experience

  • Basic experience talking to people and providing answers without a lot of time to think through (e.g. when on the phone with a new patient)

  • Background or experience in marketing and enjoy coming up with ideas and creating ads, posts, and other ways to market the company in the community.

  • Experience managing social media accounts & creating reels and posts

Tools used in this role

  • Google Workspace (Gmail, Docs, Sheets, etc.)

  • Jane.app (EHR system) – no experience needed

  • Instagram & Facebook

Schedule

MONDAY —-

This role is right for you if…

  • You are professional and friendly in your communication and interactions

  • You are self-motivated and can perform your work with minimal direction or encouragement

  • You are a problem-solver and initiator with a keen ability to figure things out!

  • You love talking to people and creating a welcoming environment, aka you are an extrovert and talking to people won’t be something you get tired of.

  • You are extremely detail-oriented and focused when dealing with scheduling, billing, and other tasks that have a lot of room for error

  • You don’t mind sitting at a computer for most of the shift

  • You aim for efficiency, not perfection

Bonus points if…

  • You are straightforward in your communication – we don’t beat around the bush

  • You’re able to work hard, yet still laugh and have a good time with the team

  • You have some common interests that match the rest of the team! (holistic care, homesteading, sourdough, etc.)

What success looks like in this role…

First 3 months

  • Have a confident handle on the responsibilities of the role

  • Begin to learn about and interact with the families that come in our office

  • Get to know the other team members well

Within 3-6 months

  • Begin to learn the inner workings of the office and give helpful solutions to any problems needing solving or systems needing tweaking

Within 6-9 months

  • Take ownership of the role and drive improvement in all areas of your work with minimal assistance – we could talk about a raise at this point

ABOUT WISDOM & TRUTH WELLNESS

At Wisdom and Truth Wellness, we want to shift the paradigm and set a new standard in healthcare, where the practitioner-patient relationship is built on trust and confidence. We view the doctor/practitioner as a teacher, not as an emergency solution to your symptoms.

We are working towards building a multidisciplinary practice the first of its kind in West Texas: a place for families to come and get holistic healthcare – from acute care to chronic illness to wellness care.

Our Mission

At Wisdom and Truth Wellness we create a safe place to be seen, heard, and cared for. We are a collective team of practitioners advocating for the individual’s needs, equipping them to trust the natural design of the body.

Our Vision

To set the standard for education on healthcare specifically related to women's health, pediatrics, and families. Our goal is to inspire and enable you to advocate for yourself and take responsibility for your health.

Our Core Values

Humility

Confident humility is a hallmark of our staff. Confident enough to make decisions and humble enough to admit when you don’t know. There is no room for pride, especially from our doctors/practitioners!

Honor

We honor each other and our patients, placing heaven's value on them regardless of our differences.

Initiators

We are initiators in all areas – problem-solving, relationships, how to better the inner office workings, etc. If something needs to be done or changed, take initiative on communicating that to the right people and make it happen! Don’t wait around for someone else to move the needle.

Self-Development

We will do this as a team, but you are also expected to have a level of personal self-development. Always green and growing – not only in health-related topics, but in all areas.

Excellence

You will be expected by staff and patients to excel at customer service and bedside manner. Therefore you must have awareness of how you best replenish yours. We all have days of energetic constipation, but as a rule, you will be expected to operate as energy givers.

MEET OUR FOUNDER, DR. ALLANA PATEL

Dr. Allana Patel was born and raised in Fruitvale, a small East Texas town, by a holistically minded mother who always tried the natural route before turning to other options. From the time she was 5 years old, Dr. Allana has been seeing a Chiropractor. 

Her deep desire to teach people how to live healthy lifestyles and properly fuel the bodies God gave them led her to pursue the medical field, but it was not until her senior year of college that she knew she wanted to be a Chiropractor. Once she began to learn about how God designed the body and all of its amazing capabilities to self-heal, her desire to educate families with the knowledge she gleaned began to drive her forward.

With a Bachelor’s Degree in Exercise and Sports Science and minor in Biology from Texas State University, Dr. Allana went on to attend Parker University where she received her Doctor of Chiropractic Degree, Bachelor’s Degree in Anatomy, and Bachelor’s Degree in Health and Wellness. She is also Webster Certified and NBCE Advanced Acupuncture Certified. With all her degrees, the greatest lesson she has learned is that God is faithful and He is good.

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